Ordering on Kuranami.com

Purchasing on Kuranami.com is simple and convenient. While registration is not required, we recommend creating an account to access exclusive features and services tailored to our customers.

Item Search

To explore our catalog, select a category from the navigation menu or browse our featured selections on the homepage. For more specific results, use the filters or the search bar available on the website.

Product Information

Each product page includes details about available sizes, a description, and the item's composition. You can click on the product image to zoom in and view all the intricate details.

How to Order

• On the product page, choose the desired size (if applicable).
• Click the "Add to Cart" button to place the item in your Shopping Bag.
• When you're ready to check out, click the Shopping Bag icon.
• Review your selected items and click "Checkout."
• Enter or select your shipping and billing addresses.
• Choose a payment method and provide the required details.
• Confirm the shipping method.
• Double-check all entered information, then click "Checkout."

After completing your order, you'll receive a confirmation email with the details. Once your order is processed and shipped, our warehouse team will notify you with a shipping confirmation email.

Where is my order?

You can check the status of your order in the "My Orders" section. If you're a registered user, all details related to your orders can be found there. If you're not registered, simply enter the Order Number you received via email to track your order. Don't have an account yet? Register now to enjoy exclusive services.

What is the meaning of each order status?

• Order received: This status means the order has been successfully completed on the website.
• Order placed: Our systems have started processing your order.
• Order in process: The order has been confirmed, and a confirmation email with the Order Number has been sent.
• Order shipped: Once the order has been shipped from our warehouse, a confirmation email with the Tracking Number for delivery will be sent to you.
• Order returned: This status indicates that the order was returned successfully and the return process is complete.
• Order canceled: If your order has been cancelled, you will receive an automatic email notifying you of the cancellation.
• Order on hold: This status means your order is on hold, which could be due to backordering or other reasons.

You can check the status of your order in the "My Orders" section. Simply enter the Order Number you received via email to view the status. If you're a registered user, you can find all related order information in the "My Profile" area.

Can I cancel my order?

Unfortunately, once an order has been confirmed, it is processed automatically and cannot be cancelled. However, you can return the package according to our Return Policy.

Can I modify my order?

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be modified. You can modify your order information within 1-3 days of confirmation.

Which payment methods are accepted on Kuranami.com?

Currently, we only support payment via PayPal. You can shop easily without entering your credit card details on the website. Your PayPal account will be charged once the order is completed. To register for a PayPal account, visit paypal.com .

Is it safe to pay on Kuranami.com?

Yes, shopping on Kuranami.com is completely safe. Every purchase is secured with the use of a trusted online payment gateway that encrypts card details in a secure host environment. The payment gateway is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and QSA for the Payment Card Industry Security Standards Council.

To ensure the safety of your credit card transactions, you will be required to enter your CVV code for every order. Our Payments department may also perform anti-fraud checks before approving the transaction, and for additional security, they may contact you for further details before confirming the order.

Why can't I complete my order?

Please check you have fulfilled all the information related to the payment method you chose. If you chose to pay by Credit Card, please refer to your Credit Card provider in the first instance.

Why has my order been cancelled?

There could be more than one reason why your order has been cancelled. For example, the products may be out of stock, or there may be an error in the shipping or billing address. In most cases, an order is canceled due to a sudden unavailability of products when the order is fulfilled. If your order is cancelled, you will receive a refund back to your original payment method.

Is it possible to use more than one payment method for one order?

At the moment, we only accept one form of payment for each order.

Shipping

What shipping options are available? What are the related shipping fees?

Currently, we only offer free shipping, with an estimated delivery time of 8-12 business days. All orders are shipped with free postage.

Once your package is shipped from our warehouse, you will receive an email containing your Tracking Number.

Can I send my order to a different location from the country site in which I completed my order?

The delivery address of your order must match the country site in which the order was placed. Orders made from a different country site than the delivery address will be automatically canceled. Please ensure you select the correct country site for your order by using the link in the footer of every page.

Can I choose a delivery date/hour?

Unfortunately, it is not possible to choose a specific date and time.

When will my order be shipped?

You will receive a confirmation email as soon as your order is shipped. Included within the email there will be your order tracking number which you can use to follow your order until it is delivered.